​At Garthowen Garden Centre Ltd, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not satisfied, our refund policy outlines the conditions under which refunds may be granted.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:

• The item must be returned within [30] days from the date of purchase.
• The item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of purchase, such as a receipt or order confirmation, must be provided.

2. Non-Refundable Items
The following items are non-refundable:

• Gift cards
• Event Tickets
• Perishable goods (e.g., plants, flowers, food items)
• Sale or clearance items
• Custom or personalized items

3. Refund Process
3.1. In-Store Purchases
For items purchased in-store, please return the item to our store at the following address:
Garthowen Garden Centre Ltd
Alton Lane
Four Marks
Hampshire
GU34 5AJ
United Kingdom
3.2. Online Purchases
For items purchased online, please contact our customer service team at [email protected] or 01420 564325 to initiate the return process. Once your return is approved, please send the item to the following address:
Garthowen Garden Centre Ltd
Alton Lane
Four Marks
Hampshire
GU34 5AJ
United Kingdom
4. Refund Approval and Processing
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 working days.
• Rejected Refunds: If your refund is rejected, we will notify you and provide the reason for rejection.

5. Late or Missing Refunds
If you have not received your refund within the specified time frame, please check your bank account again and contact your credit card company or bank. It may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at [email protected] or 01420 564325.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please visit us in-store or contact our customer service team at [email protected]or 01420 564325.
7. Shipping Costs

• In-Store Purchases: You are responsible for any costs associated with returning the item to our store.
• Online Purchases: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Contact Information
If you have any questions about our refund policy, please contact us at:
Garthowen Garden Centre Ltd
Alton Lane
Four Marks
Hampshire
GU34 5AJ
United Kingdom
Email: [email protected]
Phone: 01420 564325